The Challenge

SmileBright Dental Care faced growing operational inefficiencies as their patient base expanded. Their key issues included:

• Manual appointment bookings and missed follow-ups
  
  
• Inefficient patient record management
  
  
• No real-time stock alerts or low-stock reminders
  
  
• Poor communication with patients about confirmations or delays
  
  
• Billing confusion and lack of centralized visibility

The Solution – Odoo ERP Implementation with WhatsApp Automation

Vraja Technologies implemented a customized Odoo ERP with WhatsApp Messaging Integration, tailored to solve:

1. Appointment Scheduling & Reminders

• Online booking integrated with Odoo Calendar
  
  
• Automated WhatsApp Messages:
  
  
• Appointment confirmation (instant)
  
  
• 24-hour and 1-hour reminders
  
  
• Cancellation or rescheduling updates
  
  
• Reduced no-shows by 40%
  
  

2. Inventory Monitoring

• Real-time stock tracking of dental consumables and implants
  
  
• WhatsApp Alerts:
  
  
• Low stock threshold reached
  
  
• Stock expiry notifications
  
  
• Refill confirmation to admin/clinic manager
  
  
• Ensured 100% readiness for procedures without manual checking
  
  

3. Billing & Invoicing

• Invoice sent to patients directly via WhatsApp post-treatment
  
  
• Payment reminders & insurance pending alerts
  
  

4. Patient Engagement & Loyalty

• WhatsApp follow-ups for post-treatment care
  
  
• Automated birthday/anniversary greetings
  
  
• Feedback form link sent 24 hours after appointment
  
  

Sample WhatsApp Flows

Appointment Confirmation Message

Hello [Patient Name], your appointment with Dr. [Doctor Name] is confirmed for [Date] at [Time].

Location: SmileBright Dental Care

For changes, reply here or call us at 98765XXXXX.

Thank you! 😊

Inventory Alert to Admin

Inventory Alert: Gloves stock is below minimum threshold (20 units).

Please reorder via Odoo Inventory dashboard.

Results Achieved

Metric	Before Odoo	After Odoo
Appointment No-shows	~22%	↓ to 8%
Inventory Wastage	High (manual logs)	↓ by 60%
Billing Errors	Frequent	Near 0%
Patient Satisfaction Score	6.5/10	9.1/10
WhatsApp Engagement Rate	–	90% open rate

Why Odoo + WhatsApp Integration Was the Game Changer

• Real-time communication without depending on phone calls
  
  
• Unified patient engagement across SMS, Email, WhatsApp
  
  
• Reduced manual reminders and admin work
  
  
• Patients preferred WhatsApp over email or phone
  
  

Services Provided by Vraja Technologies

• Odoo ERP Setup with Clinic-Specific Modules
  
  
• WhatsApp Cloud API Integration
  
  
• Custom Appointment & Inventory Messaging Flows
  
  
• Training & Support for Staff
  
  

Looking to Automate Your Clinic with Odoo + WhatsApp?

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